Hey everyone,
So as promised here is my blog all on the innovation of home delivery services within the UK- again i'll try and keep it short and sweet! As Mullin says in 'management and organisational behaviour': "innovation (includes)...new processes and improvements in all major areas of organisational activity" (1996:304)" and one of the most significant improvements in many stores throughout the UK over the past decade is the introduction of home delivery.
Just looking at a couple of examples, Argos offer "a range of delivery services depending on the type of products you order" in order to coincide with the advent of their online store, the "second largest e-commerce website in the UK", with 21% of their orders being from their online store every week (working out to roughly 440,000 orders) Argos (online) accessed 12/11/11. Comet retailers carry out 1.3 million deliveries annually, equating to "13 home delivery platforms circa 650 employees" Presscomet (online) accessed 12/11/11. With such vast amounts of deliveries being required from these companies, their logistics department has a huge task on co-ordinating all these deliveries to ensure they reach their destination as quick as possible, which in turn does result in some issues. For example, one customer wrote on netmuts "I'm so annoyed with Argos. I was finally given a delivery date (6 weeks after she ordered) and when the delivery men turned up they brought the wrong items". Accessed 12/11/11. However, a majority of the comments on that site were positive and so this shows that scenarios like this are rare at best.
You can argue that home delivery is still in it's early stages of being used, and we can look forward to more innovative processes to come in terms of home delivery. Already standard home delivery has evolved into customers being able to pick and choose options such as express delivery, standard delivery, next day delivery as well as being able to choose within a 2 hour time scale when they actually want their products to be delivered. With the growing amount of customers who choose to use internet sites to do their shopping, we can expect to see home delivery to evolve even more, giving customers even more flexibility as to when they want their products being received.
I'm not 100% sure what my next blog will be about, I want to do something with the medical field so keep checking back and i'll be sure to update this soon!
Reference list:
Argos [online] found at: http://www.argos.co.uk/static/StaticDisplay/includeName/OrderingForHomeDelivery.htm#combo Accessed 12/11/11
Netmums [online] http://www.netmums.com/coffeehouse/house-garden-194/kitchen-household-14/376844-argos-home-delivery.html accessed 12/11/11
Mullins, L (1996)"Management and Organisational Behaviour"London: Prentice Hall
Comet [online]. found at: http://press.comet.co.uk/facts-and-figures accessed 12/11/11
Bibliography
Argos [online] found at: http://www.argos.co.uk/static/StaticDisplay/includeName/OrderingForHomeDelivery.htm#combo Accessed 12/11/11
Netmums [online] http://www.netmums.com/coffeehouse/house-garden-194/kitchen-household-14/376844-argos-home-delivery.html accessed 12/11/11
Mullins, L (1996)"Management and Organisational Behaviour"London: Prentice Hall
Comet [online]. found at: http://press.comet.co.uk/facts-and-figures accessed 12/11/11
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